Return Policy
Return Policy
At Pocket Palace, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
Change of Mind Returns
If you have a change of mind about your purchase, you are welcome to return it for a refund or exchange, subject to the following conditions:
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Timeframe: Please notify us of your intention to return the item within 30 days of receiving your order.
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Condition: The item must be in its original condition. It should be unused, unworn, and free from any marks or damage.
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Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation email.
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Return Shipping: You are responsible for the cost of return shipping, except in cases where the item is faulty or not as described.
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Refund or Exchange: You can choose to receive a refund for the purchase price or exchange the item for another product of equal value.
Faulty or Damaged Items
If the item you received is faulty or damaged, please contact us immediately. We will arrange for the item to be inspected, and if it is indeed found to be faulty or damaged, we will offer a replacement or a full refund, including return shipping costs.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Send an email to pocketpalace.au@gmail.com with the subject line "Return Request." Include your order number, details of the item you wish to return, and the reason for the return.
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Ship Your Return: Securely pack the item and ship the item to the address provided with you. You are responsible for the return shipping costs.
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Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange within 10 business days.
Please note that refunds will be issued in the same payment method used for the original purchase.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact us.